Refund policy

RETURNS/EXCHANGES OF ITEMS

Due to concerns about coronavirus, all items purchased are final sale, thus we cannot offer returns, exchanges, or refunds for these items.  This includes holiday sales, site-wide or product specific flash sales, and items purchased using sale codes. We will fix any mistakes made on behalf of the company.

If the product you received is deemed defective (damaged product or a manufacturing error), your order is eligible for a replacement or a refund if you contact us within 14 days of product delivery. Please get in touch with our team at admin@12thandeden.com and provide a clear photo showing the issue.

We thank you for understanding this policy!

 

RECEIVED A DEFECTIVE/WRONG PRODUCT

We apologize for the mix-up and want to ensure you get the right item as quickly as possible.  Feel free to send us an email at admin@12thandeden.com to notify us of the mix-up. Please include your order number, name, and email used on the order.  Please be sure to specify the concern: the original product ordered as well as the actual product you received, including the style/design, color, and size.  Please attach a picture of the product(s) showing the mishap (e.g., show the defect, the size, or wrong item).

To express our sincere apologies and appreciation for your patience, we will provide you with a 50% off discount code for your next purchase if you received a defective product. All wrong orders sent out will be corrected.

 

IF GRANTED A REFUND, WHERE WILL THE FUNDS GO?

Refunds are sent to the original form of payment. If you no longer have the original payment method, you will be responsible for reaching out to your financial institution.

 

COLOR DISCLAIMER

Due to variation in monitor settings, 12th & Eden makes no guarantees regarding color matches of product.

Please Note: Like-named colors used by various apparel manufacturers/brands/styles (e.g., Navy, Navy Blue, Dark Navy, etc.) are not necessarily an exact shade match to each other or to any of the 12th & Eden product options.

Fabric colors represented on computer monitors may vary due to variations in computer screens, resolution, color, tone, or any other display settings.

 

SIZE DISCLAIMER

All shirts (some have Euro fit), hoodies, and hats are unisex sizing unless otherwise stated.

 

FORGOT TO USE DISCOUNT CODE

Unfortunately, our software does not allow us to adjust prices to finalized purchases. Once your order has been confirmed, it is not possible for you, or us, to change it once it is submitted. Please ensure all of your information is accurate before submitting your order, including your discount code.

Only ONE discount code may be applied per order. This applies to Free Shipping discount codes as well.

 

PRICE CHANGES

Prices for our products are subject to change without notice. The price your order was purchased and confirmed for is final. Prices will not be retroactively adjusted.