WHEN WILL MY ORDER BE SHIPPED?

Due to complications regarding the COVID-19 virus and social distancing practices, orders may take 7-16 business days to process and ship. If your order takes more than 3 weeks to ship, you will be refunded 100% of your shipping costs. This policy begins 24 hours after your order is placed and processed.

** International Shipping: Currently not available. Coming soon! **

Orders placed on weekends and holidays are processed on the next business day.

 

SHIPPING ADDRESS ISSUES

12th & Eden WILL NOT BE HELD LIABLE for any shipping address discrepancies which includes lost, stolen, misplaced, or incorrectly delivered shipments.

It is the customer's responsibility to provide the correct information before submitting their order. Unfortunately, if the shipping or product information provided is incorrect or incorrectly entered at the time of purchase, we are not able to make any changes.

 

DELIVERY FAILED

If your order is returned to our facility by the shipping carrier due to any address discrepancies, you will be completely refunded.

 

OVERSOLD ITEMS

It is uncommon, but under the unfortunate circumstance that an item has been oversold and we are not able to fulfill your order and ship said item--you will be refunded for the missing item and the remainder of your order will ship. If your entire order consists of that one item, you will be refunded shipping as well.